Returns & Refund Policy

Returns and Refunds for Customers

• We want our customers to be fully satisfied with their purchases. Our return and refund process is designed to handle specific situations.

Return Request Period

• 48-Hour Notification: To ensure we can properly assess any issues with the product, you must notify us within 48 hours of receiving the product.

• Requests submitted after 48 hours may not be accepted.

Return Eligibility

• Damaged or Defective Products: If the product is damaged or defective upon arrival, the customer must provide an unboxing video showing the damage. This video is required to assess the situation and determine the appropriate action. The complaint must be submitted within 48 hours of receiving the product.

• Missing Items: If any items are missing from the order, an unboxing video must be provided showing the contents of the package clearly. Notify us within 48 hours of receiving the order so we can investigate the situation and, if confirmed, we will issue a refund for the missing item(s) after our investigation.

Refund Eligibility

Refunds will be processed for eligible returns based on the following criteria:

• Damaged or Defective Products: Upon confirmation of the damage or defect through the unboxing video, a full or partial refund will be processed based on our approval. No return or refund can be processed for defective electronics items.

• Missing Items: If we are unable to fulfill the missing item(s), we will issue a refund for the missing items.

Return Shipping

• Customer’s Responsibility: The customer will be responsible for the cost of return shipping. We recommend using a reliable shipping service with tracking to ensure the safe return of the product.

Rejection/Denial of Parcel

• If the customer rejects or denies acceptance of a parcel after it has been dispatched, the following deductions will apply:

• Shipping Charge: 2 times the original shipping charge will be deducted (this includes both forward and reverse shipping costs.

• These deductions will be made before issuing any refunds.

Refund Process

Once the return is received and inspected, we will notify you (the dropshipping partner) about the approval or rejection of the refund. If approved, the refund will be processed and applied to the original method of payment within 7 days of approval.

• Note: The refund will be issued only if the product is unused, undamaged, and in its original condition with the original packaging.